Privacy Policy bx99my — How We Protect Malaysian Players' Personal Data

This Privacy Policy ("Policy") is published by bx99my and applies to all users of the bx99my.pro platform, including the website, mobile app, and all related services. It transparently explains how we collect, process, store, and protect your personal data.

By registering or using the bx99my platform, you confirm that you have read and understood this Privacy Policy. bx99my is committed to handling your personal data responsibly, transparently, and with full respect for your privacy as a user.

Bx99my collects your personal data through several channels — during registration, during platform use, during financial transactions, and through automated technologies such as cookies. The following are the categories of data we collect:

We do not collect any sensitive data such as health information, political affiliations, or religious beliefs. The data collected is the minimum required to provide bx99my services safely and effectively.

The personal data we collect is used solely for legitimate purposes necessary to operate the bx99my platform. We do not use your data for purposes unrelated to the services you use. The primary purposes for data use are as follows:

• Account management: Creating, verifying, and maintaining your player account at bx99my.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• KYC compliance: Verifying your identity to meet anti-money laundering and financial protection requirements.
• Customer service: Responding to inquiries, resolving technical issues, and providing effective support.
• Platform security: Identifying and preventing fraud, abuse, and suspicious activity.
• Product improvement: Analyzing usage patterns to improve the gaming experience at bx99my.
• Promotional communications: Sending relevant offers and promotional information (only with your consent).
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support.

Bx99my does not sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. We respect your privacy and do not treat your data as a business commodity.

However, there are limited situations where bx99my may share your data with trusted third parties, namely:

• Payment service providers: To process deposits and withdrawals via DuitNow, Touch 'n Go eWallet, FPX, and other channels. These providers are bound by strict data protection agreements.
• Game providers: Minimum game data required for game operations is shared with licensed providers such as Evolution Gaming and Pragmatic Play.
• Relevant authorities: bx99my will disclose data if required by law, court order, or a legitimate request from the relevant authorities.
• Technical service providers: Hosting, cybersecurity, and analytics providers that help operate the platform, subject to confidentiality agreements.

Bx99my retains your personal data for as long as your account is active and for as long as necessary to fulfil the purposes stated in this policy. Our core principle is to retain the minimum data required for the minimum period necessary.

• Active account data: Retained for the duration your account remains active on bx99my.
• Financial transaction data: Retained for 7 years in accordance with standard financial compliance requirements.
• KYC records: Retained for 5 years after account closure for anti-money laundering compliance.
• Support communication records: Retained for 3 years for reference and service improvement purposes.
• Technical logs: Retained for 90 days for security and technical troubleshooting purposes.

Once the retention period has ended, data will be securely deleted or anonymized in accordance with our standard procedures.

Bx99my takes security infrastructure seriously to protect your personal data from unauthorized access, disclosure, alteration, or loss. The key security measures we employ are:

• 256-bit SSL encryption: All data transmitted between your device and bx99my's servers is protected by the strongest commercially available encryption protocol.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted form, not plain text.
• Layered access controls: Access to player data is restricted to staff with a legitimate business need who have undergone background checks.
• 24/7 security monitoring: Our automated monitoring system watches for suspicious activity around the clock and alerts our security team immediately.
• Regular security audits: Security assessments are conducted periodically by independent third parties to identify and address vulnerabilities.
• Two-factor authentication: Players are permitted and encouraged to enable two-factor authentication (2FA) for additional account protection.

Bx99my uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform operation — login sessions, security, and navigation. Cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a more comfortable experience.
• Analytics Cookies: Collecting anonymous data on how players use the platform to help us improve it. This information cannot be personally identified.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the bx99my platform.

As a bx99my user, you have the following rights regarding your personal data. bx99my fully respects these rights and will process any request within 30 business days.

Bx99my is an online entertainment platform that exclusively for users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we find that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who discover that their child has registered on bx99my are asked to contact us immediately.

Bx99my reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Players will be notified of any material changes via email or in-platform notification at least 7 days before they take effect.

The update date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, confusion, or concerns about how bx99my handles your personal data, please do not hesitate to contact us. We take every privacy-related enquiry seriously and will respond within 3 business days.

• Privacy Email: [email protected] (state "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 via the chat icon on the bx99my platform
• FAQ: Visit our FAQ page for answers to common privacy questions

For data rights requests (access, correction, deletion), please include your account number and the specific details of your request to speed up processing.