Terms and Conditions bx99my – Clear and Transparent Platform Usage Rules

Welcome to bx99my, an online entertainment platform operating under the domain bx99my.pro. These Terms and Conditions ("Agreement") are a legally binding document governing the relationship between bx99my ("Company", "us") and you as a user ("Player", "you") of our platform.

By accessing, registering, or using any part of the bx99my platform — including the website, mobile app, or related services — you confirm that you have read, understood, and agreed to be bound by all terms stated in this document, together with the Privacy Policy us.

To register and use the bx99my platform, you must meet all of the following eligibility requirements:

• You are at least 18 years of age on the date of registration.
• You are registering as an individual in a personal capacity, not on behalf of a business entity or another person.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by law.
• You have not previously been banned or suspended from the bx99my platform.
• All information you provide during registration is accurate, complete, and up to date.

Bx99my reserves the right to request document verification to confirm your identity at any time. This KYC (Know Your Customer) process is part of our commitment to platform security and fraud prevention. Documents that may be requested include a national ID, passport, bank statement, or utility bill.

Each player is only allowed to have one (1) active account at bx99my. Owning or operating more than one account – whether using the same or different information – is strictly prohibited and will result in the closure of all associated accounts and the freezing of all balances and bonuses.

You are fully responsible for keeping your username and password confidential. Please use a strong, unique password and never share it with anyone. All activity carried out under your login credentials is your responsibility.

If you suspect your account has been accessed without authorisation, contact the bx99my support team immediately via live chat or email at [email protected].

Bx99my supports a wide range of payment methods popular in Malaysia, including DuitNow, Touch 'n Go eWallet, FPX, GrabPay, and bank transfers to all major banks. All transactions are processed in Malaysian Ringgit (MYR).

Deposit: The minimum deposit at bx99my is RM10. There is no maximum limit for standard deposits. All deposits are processed automatically within seconds. Funds are credited to your account instantly once payment is confirmed.

Withdrawal: The minimum withdrawal is RM30. Withdrawal requests are processed within 15–30 minutes for DuitNow and Touch 'n Go, and up to 2 hours for bank transfers depending on the receiving bank. Accounts must complete full KYC verification before the first withdrawal is permitted.

• The withdrawal method must match the deposit method used.
• Bx99my does not charge any processing fees for standard deposits or withdrawals.
• Any withdrawal suspected of being linked to money laundering will be investigated and placed on hold.
• Platinum VIP players enjoy priority withdrawal processing in under 10 minutes.

Bx99my offers a variety of bonuses and promotions to players. All bonuses are subject to the specific terms stated in each promotional offer. The following general terms apply to all bonuses unless otherwise stated:

• Standard rollover requirement: 8x the bonus amount received.
• Bonuses must be used within the validity period specified — typically 7 to 30 days depending on the bonus type.
• Only one main bonus may be active at a time, unless stated otherwise in the relevant promotion's terms.
• Slot games contribute at 100%; table games contribute at 10% toward bonus rollover requirements.
• Bx99my reserves the right to void bonuses if there are signs of bonus abuse or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash.

All games on bx99my are operated in accordance with industry-standard rules set by licensed game providers. Players are responsible for understanding the rules of each game before playing.

In the event of a dispute regarding game outcomes, the system's decision is final. bx99my server logs are the authoritative record for all game transactions. Should a technical failure affect a game outcome, bx99my will investigate and, where appropriate, void the affected round and refund the player's wager.

• Online gaming involves real chances of wins and losses.
• Every game uses an audited RNG (Random Number Generator) to ensure fairness.
• Minimum and maximum betting limits for each game are displayed within the game interface.
• Bx99my reserves the right to remove any game from the platform at any time without prior notice.

Players are strictly prohibited from engaging in any of the following activities while using the bx99my platform:

• Opening more than one account or using another person's account.
• Using automated software, bots, or scripts to play or manipulate game outcomes.
• Colluding with other players to gain an unfair advantage in multiplayer games.
• Engaging in money laundering or using funds derived from illegal activities.
• Providing false personal information or impersonating another individual.
• Exploiting any technical errors or system bugs to gain unauthorized advantages.
• Threatening, harassing, or behaving abusively toward support staff or other players.
• Attempting to gain unauthorised access to our systems or another player's account.

Any violation of the above prohibitions will result in immediate action, including account suspension, balance freeze, and reporting to relevant authorities where necessary.

Bx99my reserves the right to suspend or close a player's account for the following reasons:

• Violation of these Terms and Conditions or any platform rules.
• Confirmation that the player is under 18 years of age.
• Failure to complete the KYC process within the specified timeframe.
• Suspicious activity indicating fraud or money laundering.
• Account inactive for 12 consecutive months.
• Request by the player themselves to close the account.

Players who wish to voluntarily close their account may contact the bx99my support team via live chat or email. Valid balances will be returned to the original payment method once the verification process is complete.

Bx99my provides its online gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or be entirely error-free. bx99my is not liable for any losses arising from:

• Internet service disruptions or connection failures on the player's end.
• Delays or errors caused by third parties including banks or payment processors.
• Financial losses arising from valid game outcomes.
• Unauthorized account use resulting from the player's failure to keep their password secure.

In all cases, bx99my's maximum liability to any player is limited to the actual balance held in that player's account at the time of the claim.

Bx99my is committed to promoting responsible gaming. We believe that online gaming should remain purely a form of entertainment, not a source of income or a way to resolve financial difficulties.

The bx99my platform provides the following self-control tools, accessible from your account settings:

• Daily/weekly/monthly deposit limits – Set limits that fit your budget.
• Loss limits – Automatically stop play when a loss limit is reached.
• Session time limits – Set how long you can play in a single session.
• Temporary self-exclusion – Suspend access for 24 hours, 7 days, or 30 days.
• Permanent self-exclusion – Permanently close your account if needed.

More information about responsible gaming is available on the Responsible Gaming us.

Bx99my reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Players will be notified of any material changes via their registered email or in-platform notification at least 7 days before the new terms take effect.

Continued use of the bx99my platform after terms are updated constitutes your acceptance of the new terms. If you disagree with any changes, you have the right to close your account before the new terms take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the bx99my team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
• FAQ Page: bx99my.pro/faq for answers to common questions

The bx99my support team operates 24/7 in both Malay and English. We aim to respond to all inquiries within 30 minutes or less.